Confluence incident

Issues accessing Jira and Confluence in some regions

Minor Resolved View vendor source →

Confluence experienced a minor incident on April 4, 2025 affecting View Content and iOS App and 1 more component, lasting 7h 22m. The incident has been resolved; the full update timeline is below.

Started
Apr 04, 2025, 05:52 AM UTC
Resolved
Apr 04, 2025, 01:14 PM UTC
Duration
7h 22m
Detected by Pingoru
Apr 04, 2025, 05:52 AM UTC

Affected components

View ContentiOS AppCreate and EditAndroid AppCommentsAuthentication and User ManagementSearchAdministrationNotificationsMarketplace Apps

Update timeline

  1. investigating Apr 04, 2025, 05:52 AM UTC

    For customers that are currently experiencing issues accessing their Jira and Confluence sites, you are able to add /wiki/ to the end of your site name in order to continuing accessing Confluence. For example: https://site.atlassian.net/wiki/ Our team is continuing to investigate an issue impacting Jira sites with urgency.

  2. monitoring Apr 04, 2025, 06:37 AM UTC

    We have identified the root cause of the access issues and have mitigated the problem. We are now monitoring this closely and will resolve this incident within the next hour.

  3. monitoring Apr 04, 2025, 07:55 AM UTC

    Our systems are stable, and no recurrences have been observed. We will continue to monitor closely and provide updates as they become available.

  4. resolved Apr 04, 2025, 01:14 PM UTC

    We identified a temporary access issue affecting some customers using several Atlassian Cloud products. All affected products are now back online, and no further impacts have been observed. We apologize for any inconvenience this may have caused.