Confluence incident

Confluence, JIRA and JSM unavailability or degraded experience for some EU users

Notice Resolved View vendor source →

Confluence experienced a notice incident on May 1, 2025 affecting View Content and iOS App and 1 more component, lasting 7m. The incident has been resolved; the full update timeline is below.

Started
May 01, 2025, 08:36 AM UTC
Resolved
May 01, 2025, 08:44 AM UTC
Duration
7m
Detected by Pingoru
May 01, 2025, 08:36 AM UTC

Affected components

View ContentiOS AppCreate and EditAndroid AppCommentsAuthentication and User ManagementSearchAdministrationNotificationsMarketplace Apps

Update timeline

  1. monitoring May 01, 2025, 08:36 AM UTC

    From 7:37 to 8:06 UTC, we experienced issues that made Confluence, JIRA, and JSM unavailable or degraded the experience of some users in the European region. The issue has been mitigated, and services operate normally for all impacted customers. We will continue to monitor it closely for stability.

  2. resolved May 01, 2025, 08:44 AM UTC

    Between 7:37 and 8:06 UTC, Confluence, Jira, and JSM were unavailable or experienced degraded performance for some users in the European region. The issue has now been resolved, and the services are operating normally for all impacted customers.