Confluence incident

Smart Answers in Search and AI Definitions outage for Atlassian Intelligence customers

Confluence experienced a major incident on May 6, 2025 affecting Search, lasting 4h 44m. The incident has been resolved; the full update timeline is below.

Started: May 06, 2025, 01:11 AM UTC
Resolved: May 06, 2025, 05:55 AM UTC
Duration: 4h 44m
Detected by Pingoru: May 06, 2025, 01:11 AM UTC

Affected components

Update timeline

identified May 06, 2025, 01:11 AM UTC

We are investigating reports of intermittent errors for Atlassian Intelligence Confluence Cloud customers. We have identified the root cause and are preparing a hotfix
monitoring May 06, 2025, 04:38 AM UTC

We have identified the root cause of the intermittent errors for Smart Answers and AI definitions in Confluence Cloud Atlassian Intelligence customers are progressively rollout out a fix to customers, with a fix expected to reach all customers over the next 2 hours. We are monitoring closely to confirm all errors have resolved.
resolved May 06, 2025, 05:55 AM UTC

Between 2025/05/03 21:38 UTC to 2025/05/06 05:26 UTC, we experienced an outage in Smart Answers in search and AI definitions for all Confluence Cloud Atlassian Intelligence customers. Rovo experiences were not impacted. The issue has been resolved and the service is operating normally.