Comvergence experienced a major incident on April 21, 2022 affecting Comvergence Voice Network, lasting 1h. The incident has been resolved; the full update timeline is below.
Affected components
Comvergence Voice Network
Update timeline
- investigating Apr 21, 2022, 02:04 AM UTC
Our upstream carrier is currently investigating this issue. No ETA yet but as soon as we get an update from them, we'll keep you posted. Regards, Comvergence Support T:0399130000
- monitoring Apr 21, 2022, 02:35 AM UTC
Our upstream carrier has implemented a fix for the call routing issue on their side. Calls are coming through now but we're still monitoring the results as of this moment
- resolved Apr 21, 2022, 03:04 AM UTC
Outage is now confirmed working after our upstream carrier sorted the call routing issue on their side.