Comvergence incident

Unplanned Outage

Major Resolved View vendor source →

Comvergence experienced a major incident on November 5, 2023 affecting Melbourne Datacentre and Sydney Datacentre, lasting 9h 25m. The incident has been resolved; the full update timeline is below.

Started
Nov 05, 2023, 11:49 AM UTC
Resolved
Nov 05, 2023, 09:14 PM UTC
Duration
9h 25m
Detected by Pingoru
Nov 05, 2023, 11:49 AM UTC

Affected components

Melbourne DatacentreSydney Datacentre

Update timeline

  1. investigating Nov 05, 2023, 11:49 AM UTC

    Engineers are currently investigating an unplanned outage occurring on the network that started at 10:15pm

  2. identified Nov 05, 2023, 11:49 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Nov 05, 2023, 12:05 PM UTC

    Engineers are presently working on the issue are attempting to put a fix in place.

  4. monitoring Nov 05, 2023, 12:21 PM UTC

    All systems operational after fix applied,

  5. resolved Nov 05, 2023, 09:14 PM UTC

    This incident has been resolved.