Comvergence experienced a major incident on October 29, 2024 affecting Comvergence Voice Network, lasting 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 29, 2024, 11:44 PM UTC
We are presently experiencing an outage on the Voice network. Senior engineers are presently looking into the issue and the services are now gradually coming back A further update will be provided in 15 minutes.
- investigating Oct 29, 2024, 11:58 PM UTC
We are presently investigating the cause of the Voice outage. If you want to place a temporary diversion to a mobile/failover number, please send the request via email to our Support Team - [email protected]. We apologise for the inconvenience caused.
- monitoring Oct 30, 2024, 12:19 AM UTC
The issue is now identified and a fix is implemented. All voice services are now gradually coming back online. If your services are still experiencing issues please reach out to our Support team to further investigate. We are now monitoring the services.
- monitoring Oct 30, 2024, 12:26 AM UTC
There was an upstream problem with the GCP Cloud affecting multiples services across Australia. Please check the link below to see the details; https://status.cloud.google.com/incidents/Pvq1RGrACDwogEE8hcrm#3hGeTiN1z7daRZ8ZPNwG
- resolved Oct 30, 2024, 12:35 AM UTC
All Voice services are now restored.