Comvergence experienced a notice incident on March 21, 2022 affecting Eline/EFM Services, lasting 2h 57m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 21, 2022, 05:06 AM UTC
We are currently investigating this issue.
- investigating Mar 21, 2022, 05:14 AM UTC
No ETA yet but restoration is on its way.
- investigating Mar 21, 2022, 05:14 AM UTC
Some Eline/EFM services are affected in Melbourne Area No ETA
- investigating Mar 21, 2022, 06:18 AM UTC
Upstream carrier has found the fibre cut and is sending a technician to fix it No ETA provided
- investigating Mar 21, 2022, 08:00 AM UTC
We are continuing to investigate this issue.
- resolved Mar 21, 2022, 08:03 AM UTC
Outage Started: 15:46 AEDT 21-3-2022 Outage Ended: 18:00 AEDT 21-3-2022 Our upstream carrier found out that one of their network node became unreachable due to the fibre cut at the Data Centre and was sorted by their technician by 18:00 AEDT 21-3-2022. Our upstream carrier sends their apology and thank you for bearing with us.