Comvergence incident

Some customers Hosted/Cloud PBX voice services are down

Major Resolved View vendor source →

Comvergence experienced a major incident on February 23, 2023 affecting Comvergence Voice Network, lasting 2h 21m. The incident has been resolved; the full update timeline is below.

Started
Feb 23, 2023, 01:14 AM UTC
Resolved
Feb 23, 2023, 03:36 AM UTC
Duration
2h 21m
Detected by Pingoru
Feb 23, 2023, 01:14 AM UTC

Affected components

Comvergence Voice Network

Update timeline

  1. investigating Feb 23, 2023, 01:14 AM UTC

    We are currently investigating this issue.

  2. investigating Feb 23, 2023, 01:15 AM UTC

    This has been escalated to the upstream carrier - who are currently investigating. We will be updating this in the next 15 minutes.

  3. investigating Feb 23, 2023, 01:36 AM UTC

    Still working with upstream carrier to bring this services back online As Soon As Possible Please chat to our team to put call forwards in place so you can still receive incoming calls

  4. investigating Feb 23, 2023, 01:37 AM UTC

    You can reach our support team on: 1300 550 125 or email: [email protected]

  5. investigating Feb 23, 2023, 01:46 AM UTC

    2 out 3 services back online - remaining service should be back online shortly

  6. investigating Feb 23, 2023, 03:35 AM UTC

    All fixed and fully operational as of 13:33 AEDT We are seeking an RFO from our upstream carrier

  7. resolved Feb 23, 2023, 03:36 AM UTC

    This incident has been resolved.