Compusult Pty Ltd experienced a notice incident on May 31, 2017, lasting 4h 37m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified May 31, 2017, 01:04 AM UTC
Users may be unable to connect to their mailbox from Outlook, Outlook on the web, mobile devices, or other protocols. Microsoft have identified a configuration issue that is causing some front-end systems to inefficiently process incoming requests. Microsoft are currently working on a fix to remediate impact.
- identified May 31, 2017, 01:09 AM UTC
Microsoft have developed a fix to remediate impact and are currently preparing to implement it.
- identified May 31, 2017, 01:32 AM UTC
Microsoft have identified a configuration issue that is causing some front-end systems to inefficiently process incoming requests. Microsoft have developed a fix to remediate impact and are currently preparing to implement it. Progress updates to follow.
- identified May 31, 2017, 01:45 AM UTC
Microsoft are currently implementing a configuration change to remediate impact. Affected users will see service restoration as the fix is deployed.
- identified May 31, 2017, 02:52 AM UTC
Microsoft have deployed a configuration change to remediate impact, and are monitoring to ensure that all affected systems have completely recovered.
- monitoring May 31, 2017, 04:48 AM UTC
Microsoft have deployed a configuration change to remediate impact, and are monitoring to ensure that all affected systems have completely recovered.
- resolved May 31, 2017, 05:41 AM UTC
Microsoft completed the configuration change and confirmed that the vast majority of affected systems have recovered as of 12:30 PM AEST. Microsoft are continuing to validate to ensure any remaining affected systems have recovered.