Compusult Pty Ltd incident

Poor Call Quality on VoIP Services

Minor Resolved View vendor source →

Compusult Pty Ltd experienced a minor incident on October 23, 2017, lasting 3h 3m. The incident has been resolved; the full update timeline is below.

Started
Oct 23, 2017, 12:22 AM UTC
Resolved
Oct 23, 2017, 03:25 AM UTC
Duration
3h 3m
Detected by Pingoru
Oct 23, 2017, 12:22 AM UTC

Update timeline

  1. investigating Oct 23, 2017, 12:22 AM UTC

    We are receiving a number of complaints in relation to degraded call quality. This issue appears fairly widespread and does not appear to be client network specific. Our technicians are currently investigating with upstream providers.

  2. resolved Oct 23, 2017, 03:25 AM UTC

    After monitoring call quality with positive outcomes for several hours, we have marked this issue as resolved. Our upstream provider reports the issue was limited to VIC based clients and that the issue has been resolved. If you still experience any call quality degradation, please contact our team directly.