Compusult Pty Ltd experienced a major incident on January 15, 2019 affecting Hosted PBXaaS, lasting 5h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 15, 2019, 10:49 PM UTC
We have received a number of calls this morning advising that customers on PBXaS are having issues. We have lodged a case with our upstream provider and are awaiting further information. We are able to redirect your number to a mobile as interim solution. Please contact our office if you wish to have this setup.
- identified Jan 15, 2019, 11:57 PM UTC
Our upstream provider have identified PBXaaS and VoIP quality issues, which the voice engineers are looking in to. Further updates to follow as they come to hand.
- identified Jan 16, 2019, 12:09 AM UTC
Engineers have isolated the issue and are working on a resolution. Unfortunately there is no ETA at this point. Updates to follow.
- monitoring Jan 16, 2019, 03:51 AM UTC
We have been advised by our upstream provider that the PBXaaS platform has been stabilised and we will begin to remove call diversions.
- resolved Jan 16, 2019, 04:18 AM UTC
Our upstream provider have indicated that all issues have been resolved, please contact our team if you are still experiencing any issues.