Compusult Pty Ltd incident

Exclaimer - Email Signature Tagging

Minor Resolved View vendor source →

Compusult Pty Ltd experienced a minor incident on November 19, 2019 affecting Compusult Protect - Exclaimer, lasting 7h 34m. The incident has been resolved; the full update timeline is below.

Started
Nov 19, 2019, 04:55 AM UTC
Resolved
Nov 19, 2019, 12:30 PM UTC
Duration
7h 34m
Detected by Pingoru
Nov 19, 2019, 04:55 AM UTC

Affected components

Compusult Protect - Exclaimer

Update timeline

  1. identified Nov 19, 2019, 04:55 AM UTC

    An issue with Exclaimer Email Signatures has been identified on the Australian server. This has been brought to our attention by Exclaimer Cloud. Imprinting of signatures may not occur for all emails, however the incident report received from Exclaimer indicates that stability is returning. Full details can be viewed here: http://stspg.io/56104d3e3

  2. resolved Nov 19, 2019, 10:24 PM UTC

    This issue has been resolved by the Exclaimer team. The underlying cause was actually due to an email delivery delay on the Microsoft Office 365 platform. All signature stamping is now operational as expected.