Compusult Pty Ltd incident
Office 365 - Email Delays - Australian Tenants (EX196121)
Compusult Pty Ltd experienced a minor incident on November 19, 2019 affecting Third Party Providers, lasting 7h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Nov 19, 2019, 05:05 AM UTC
We have reports of email delivery being delayed for some Office 365 tenants. Microsoft have released an Incident Statement related to this issue (EX196121) Quote: --- Title: Problems receiving mail User Impact: Users may not receive emails sent from external users. More info: Messages sent internally between users are not impacted. Current status: We suspect there is a networking issue that is causing impact. We're continuing our investigation of network logs. Scope of impact: This issue could potentially impact any users receiving emails from external users. --- No remediation works are required at this stage, however our technicians will continue to monitor this incident to ensure that services self recover.
- resolved Nov 19, 2019, 10:14 PM UTC
Email delivery has returned to normal. Microsoft have reported that the issue was a result of a SPAM restriction policy introduced for Australian Tenants. No further delays are expected.