Compusult Pty Ltd incident

VoIP / PBX - Intermittent Registration

Minor Resolved View vendor source →

Compusult Pty Ltd experienced a minor incident on February 1, 2018, lasting 57m. The incident has been resolved; the full update timeline is below.

Started
Feb 01, 2018, 12:07 AM UTC
Resolved
Feb 01, 2018, 01:04 AM UTC
Duration
57m
Detected by Pingoru
Feb 01, 2018, 12:07 AM UTC

Update timeline

  1. investigating Feb 01, 2018, 12:07 AM UTC

    We have clients demonstrating registration issues with PBXaaS phone systems. Handsets are going online and offline in random sequence. We are currently investigating this further and will provide more detailed information once known.

  2. investigating Feb 01, 2018, 12:13 AM UTC

    Our NOC Team have been in touch with the carrier and have confirmed that the degraded performance is widespread. They are currently investigating and will provide us with further information and ETA shortly.

  3. monitoring Feb 01, 2018, 12:39 AM UTC

    Our carrier has reported that the registration issue has been resolved and that stability has been regained. Our technicians are continuing to monitor the situation prior to marking this as resolved.

  4. resolved Feb 01, 2018, 01:04 AM UTC

    We can confirm that stability has been regained for PBXaaS services. If you are still experiencing any issues, please contact our support team in order to investigate specifically.