Compusult Pty Ltd incident

Compusult HelpDesk - Upgrade in Progress

Notice Resolved View vendor source →

Compusult Pty Ltd experienced a notice incident on May 12, 2018 affecting Compusult HelpDesk, lasting 38m. The incident has been resolved; the full update timeline is below.

Started
May 12, 2018, 05:01 AM UTC
Resolved
May 12, 2018, 05:40 AM UTC
Duration
38m
Detected by Pingoru
May 12, 2018, 05:01 AM UTC

Affected components

Compusult HelpDesk

Update timeline

  1. identified May 12, 2018, 05:01 AM UTC

    The Compusult HelpDesk is currently undergoing a version upgrade. Remote access is currently disabled.

  2. resolved May 12, 2018, 05:40 AM UTC

    HelpDesk Core Server has been upgraded successfully. HelpDesk agents are now in the process of being updated to match. HelpDesk services are again available, and incident is considered resolved.