CommPeak incident

Connectivity issues in European region

Minor Resolved View vendor source →

CommPeak experienced a minor incident on December 19, 2019 affecting PBX Stats and VoIP (SIP / RTP) and 1 more component, lasting 3h 4m. The incident has been resolved; the full update timeline is below.

Started
Dec 19, 2019, 08:30 AM UTC
Resolved
Dec 19, 2019, 11:35 AM UTC
Duration
3h 4m
Detected by Pingoru
Dec 19, 2019, 08:30 AM UTC

Affected components

PBX StatsVoIP (SIP / RTP)VoIP (SIP / RTP)VoIP (SIP / RTP)eu1.sip.commpeak.comeu2.sip.commpeak.com

Update timeline

  1. investigating Dec 19, 2019, 08:34 AM UTC

    We are currently investigating connectivity issues to our Cloud PBX Service in European Region.

  2. identified Dec 19, 2019, 09:03 AM UTC

    We've received a report of an issue with Google Cloud Networking. Services from customers located in Bulgaria, Turkey and Greece might be degraded. We are following https://status.cloud.google.com/ for updates.

  3. monitoring Dec 19, 2019, 11:13 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Dec 19, 2019, 11:14 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Dec 19, 2019, 11:35 AM UTC

    This incident has been resolved.