CommPeak experienced a minor incident on October 11, 2021 affecting Help Center, lasting 2h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Help Center
Update timeline
- investigating Oct 11, 2021, 03:10 PM UTC
We are aware of some customers having issues seeing Open Tickets and Submitting a new ticket via our https://helpcenter.commpeak.com. The error is due to Zendesk ongoing issue ( https://status.zendesk.com/ ). We have submitted a new Submit Ticket link and workaround. This is also accessible from your account by going to https://my.commpeak.com/tickets/create .
- identified Oct 11, 2021, 03:11 PM UTC
Our support is fully operational by Live Chat, Email, WhatsApp and via the Ticket submission links.
- resolved Oct 11, 2021, 05:16 PM UTC
This incident has been resolved.