CommPeak experienced a major incident on August 24, 2023 affecting VoIP (SIP / RTP), lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 24, 2023, 10:20 AM UTC
We are currently investigating this issue.
- identified Aug 24, 2023, 10:51 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 24, 2023, 10:53 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Aug 24, 2023, 10:54 AM UTC
We are continuing to monitor for any further issues.
- monitoring Aug 24, 2023, 11:51 AM UTC
There was a network issue in the Asia region which affected connectivity between our servers. We've detected an increased latency between our servers which caused delays in internal communications between system components. We've applied several workaround solutions and continue to monitor the situation along with working on additional changes in order to prevent this from happening in the future
- monitoring Aug 24, 2023, 12:36 PM UTC
There was a network issue in the Asia region which affected connectivity between our servers. We've detected an increased latency between our servers which caused delays in internal communications between system components. We've applied several workaround solutions and continue to monitor the situation along with working on additional changes in order to prevent this from happening in the futur
- monitoring Aug 24, 2023, 03:15 PM UTC
We applied a developed workaround and monitoring the results.
- resolved Aug 25, 2023, 11:00 AM UTC
We've implemented a change on our infrastructure that reduce the load on network and overcomes the issue. We still continue to monitor the situation.