CommPeak experienced a major incident on October 4, 2023 affecting VoIP (SIP / RTP), lasting 3d 22h. The incident has been resolved; the full update timeline is below.
Affected components
VoIP (SIP / RTP)
Update timeline
- investigating Oct 04, 2023, 11:02 AM UTC
We are currently investigating this issue.
- identified Oct 04, 2023, 11:13 AM UTC
We are having a network issue in the Asia region which affected connectivity between our servers. We are working on the workaround.
- monitoring Oct 04, 2023, 01:00 PM UTC
Adjustment has been implemented, and we are monitoring the results.
- resolved Oct 08, 2023, 09:37 AM UTC
This incident has been resolved.