Commerce Layer incident

Performance degradation

Minor Resolved View vendor source →

Commerce Layer experienced a minor incident on November 26, 2021 affecting Commerce API and Dashboard, lasting 2h 33m. The incident has been resolved; the full update timeline is below.

Started
Nov 26, 2021, 07:45 AM UTC
Resolved
Nov 26, 2021, 10:18 AM UTC
Duration
2h 33m
Detected by Pingoru
Nov 26, 2021, 07:45 AM UTC

Affected components

Commerce APIDashboard

Update timeline

  1. investigating Nov 26, 2021, 09:03 AM UTC

    Our hosting provider had routing issue on the EU datacenter. This issue reflected into performance degradation of our Commerce API and Dashboard starting from about 8:15 AM. We managed to mitigate the issue by scaling up our resources.

  2. monitoring Nov 26, 2021, 09:06 AM UTC

    A fix has been implemented at our provider, they scaled up the routing infrastructure with additional resources. We are monitoring the results.

  3. resolved Nov 26, 2021, 10:18 AM UTC

    This incident has been resolved.