CommentSold experienced a minor incident on September 18, 2020 affecting CommentSold /Admin and CommentSold App API, lasting 4h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 18, 2020, 07:32 PM UTC
We are experiencing intermittent outages, the team is investigating now.
- identified Sep 18, 2020, 07:34 PM UTC
The issue has been identified as a problem with our Atlanta datacenter. They are working with that team now to get this resolved.
- identified Sep 18, 2020, 09:25 PM UTC
The Atlanta data center is continuing to work on resolving this issue and has shared with us that it is impacting several of their other customers as well. We will keep you updated as we learn more from them.
- identified Sep 18, 2020, 09:48 PM UTC
The datacenter has identified the specific issue and is on the phone with their network provider support team now.
- monitoring Sep 18, 2020, 11:18 PM UTC
Our data center believes they have a fix for the issue. The system should be back up; we will continue to monitor the situation and give an update once we believe this to be fully resolved.
- resolved Sep 18, 2020, 11:57 PM UTC
The data center has resolved their issue. All systems should be fully operational.