CommentSold experienced a major incident on December 18, 2020 affecting CommentSold Comment Processing, lasting 2h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 18, 2020, 12:33 AM UTC
We are receiving reports of issues linking and reading comments in Facebook groups and pages. The live is still showing in the "Videos" tab on Facebook, but not on the "Discussion/Feed" tab. The team is investigating now.
- investigating Dec 18, 2020, 01:03 AM UTC
We are continuing to investigate this issue. In the meantime, if you are live on a page using a product selection, manually liking the product selection using the URL is working. See support if you need assistance with this method.
- monitoring Dec 18, 2020, 01:29 AM UTC
Auto linking is now working as expected in both groups and pages. We are continuing to monitor closely.
- resolved Dec 18, 2020, 03:33 AM UTC
This incident has been resolved.