CommentSold incident

MAJOR OUTAGE: System Wide Issue

Critical Resolved View vendor source →

CommentSold experienced a critical incident on September 20, 2023 affecting CommentSold /Admin and CommentSold App API and 1 more component, lasting 3h 26m. The incident has been resolved; the full update timeline is below.

Started
Sep 20, 2023, 06:49 PM UTC
Resolved
Sep 20, 2023, 10:16 PM UTC
Duration
3h 26m
Detected by Pingoru
Sep 20, 2023, 06:49 PM UTC

Affected components

CommentSold /AdminCommentSold App APICommentSold Comment ProcessingFastly APIFastly Chicago (CHI)Fastly Atlanta (ATL)Fastly Dallas (DAL)Fastly Los Angeles (LAX)

Update timeline

  1. investigating Sep 20, 2023, 06:49 PM UTC

    We are currently investigating this issue.

  2. investigating Sep 20, 2023, 07:01 PM UTC

    We are continuing to investigate this issue.

  3. identified Sep 20, 2023, 07:02 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Sep 20, 2023, 07:03 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. identified Sep 20, 2023, 07:25 PM UTC

    The issue has been identified and a fix is being implemented.

  6. identified Sep 20, 2023, 07:31 PM UTC

    We are continuing to work on a fix for this issue.

  7. identified Sep 20, 2023, 08:09 PM UTC

    We are continuing to work on a fix for this issue.

  8. monitoring Sep 20, 2023, 08:25 PM UTC

    A fix has been implemented and we are monitoring the results.

  9. monitoring Sep 20, 2023, 08:34 PM UTC

    We are continuing to monitor for any further issues.

  10. resolved Sep 20, 2023, 10:16 PM UTC

    This incident has been resolved.