CommentSold incident

Resurfaced: Pusher performance involving live selling https://status.pusher.com/

Minor Resolved View vendor source →

CommentSold experienced a minor incident on April 5, 2024 affecting CommentSold /Admin and CommentSold App API and 1 more component, lasting 4h 8m. The incident has been resolved; the full update timeline is below.

Started
Apr 05, 2024, 02:19 PM UTC
Resolved
Apr 05, 2024, 06:28 PM UTC
Duration
4h 8m
Detected by Pingoru
Apr 05, 2024, 02:19 PM UTC

Affected components

CommentSold /AdminCommentSold App APICommentSold Comment Processing

Update timeline

  1. identified Apr 05, 2024, 02:19 PM UTC

    We have confirmed Pusher's outage is region specific. We are working on the best solution to mitigate disruption to our shops and customers.

  2. monitoring Apr 05, 2024, 02:50 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. investigating Apr 05, 2024, 04:11 PM UTC

    We are currently investigating this issue.

  4. monitoring Apr 05, 2024, 04:33 PM UTC

    Pusher Outage Update: Pusher has applied a fix. We will continue to monitor performance. https://status.pusher.com/

  5. investigating Apr 05, 2024, 05:24 PM UTC

    Pusher is currently experiencing an outage. We will continue to monitor performance. This will involve Lives - Overlay banner, customer comments, and admin comments not showing https://status.pusher.com/

  6. monitoring Apr 05, 2024, 05:48 PM UTC

    A fix has been implemented and we are monitoring the results.

  7. resolved Apr 05, 2024, 06:28 PM UTC

    This incident has been resolved.