CommentSold incident

System wide outage

Critical Resolved View vendor source →

CommentSold experienced a critical incident on June 1, 2024 affecting CommentSold /Admin and CommentSold App API and 1 more component, lasting 1h 33m. The incident has been resolved; the full update timeline is below.

Started
Jun 01, 2024, 08:23 PM UTC
Resolved
Jun 01, 2024, 09:57 PM UTC
Duration
1h 33m
Detected by Pingoru
Jun 01, 2024, 08:23 PM UTC

Affected components

CommentSold /AdminCommentSold App APICommentSold Comment Processing

Update timeline

  1. investigating Jun 01, 2024, 08:23 PM UTC

    We are currently investigating this issue.

  2. identified Jun 01, 2024, 08:32 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 01, 2024, 09:06 PM UTC

    A fix has been implemented, and we are recovering now. We will continue to monitor the sytem.

  4. identified Jun 01, 2024, 09:26 PM UTC

    We have identified the issue. Some custom domains have invalid certificates, and we're working to resolve.

  5. resolved Jun 01, 2024, 09:57 PM UTC

    This incident has been resolved.