CommandLink experienced a major incident on March 5, 2025 affecting ITSM Platform, lasting 2h 7m. The incident has been resolved; the full update timeline is below.
Affected components
ITSM Platform
Update timeline
- investigating Mar 05, 2025, 05:20 PM UTC
We are currently investigating this issue.
- identified Mar 05, 2025, 05:26 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 05, 2025, 05:38 PM UTC
A fix has been implemented and we are monitoring the results.
- identified Mar 05, 2025, 05:46 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 05, 2025, 05:54 PM UTC
A fix has been implemented and we are monitoring the results.
- identified Mar 05, 2025, 06:21 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 05, 2025, 06:36 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 05, 2025, 07:28 PM UTC
This incident has been resolved.