Comeet experienced a minor incident on July 8, 2022 affecting PandaDoc – Offer Letter e-Signing, lasting 3d 3h. The incident has been resolved; the full update timeline is below.
Affected components
PandaDoc – Offer Letter e-Signing
Update timeline
- investigating Jul 08, 2022, 05:09 PM UTC
Some of our customers are currently receiving an error message when sending offer letters for signing through our e-signing provider. We are working with the service provider and will update when this issue is resolved. Note that offer letters that have been sent for signing can be signed without interruption.
- monitoring Jul 10, 2022, 02:28 PM UTC
A fix has been implemented to the Offer Letter functionality and we continue monitoring the situation.
- resolved Jul 11, 2022, 08:12 PM UTC
This incident has been resolved.