Comeet incident
In-App Messenger Down for Maintenance - Third Party Dependency
Comeet experienced a notice incident on December 4, 2022 affecting Intercom - Customer Support Platform, lasting 3h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Dec 04, 2022, 08:47 AM UTC
Our third party support ticketing and chat system, Intercom, is down for maintenance until 10:00 UTC on December 4, 2022. During the maintenance, the in-app chat will not be available and response time may be longer than usual. Our support team is still available via direct email at [email protected].
- monitoring Dec 04, 2022, 09:47 AM UTC
The Intercom messenger seems to be back up and fully functioning - our team is monitoring the third party integration and status page to make sure the maintenance is complete and everything is back to normal. If you have any questions, please reach out directly to [email protected].
- resolved Dec 04, 2022, 12:12 PM UTC
Our in-app messenger is back up and fully functioning. Our support team is continuing to assist via in-app chat and email. If you have any questions, please reach out to us directly to [email protected]