Comeet experienced a notice incident on September 30, 2019 affecting Spark Hire Recruit Web Application, lasting 2d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 30, 2019, 05:54 PM UTC
Comeet recently identified changes to how Microsoft Office 365 processes calendar invites from outside sources. Accounts with Microsoft Office 365 & Outlook integrations may receive calendar invites that display “not supported calendar message.” This prevents calendar events from being created automatically. We are working to resolve this issue as quickly as possible. To create a calendar event manually: Click the attachment to show the dropdown menu, then click Open. When prompted, click Yes to add the event to your calendar. This issue does not affect accounts integrated with Google calendar.
- investigating Sep 30, 2019, 06:07 PM UTC
We are continuing to investigate this issue.
- investigating Oct 01, 2019, 02:28 PM UTC
We are continuing to investigate this issue.
- identified Oct 01, 2019, 04:15 PM UTC
The issue has been identified and a fix is being implemented.
- identified Oct 01, 2019, 07:35 PM UTC
We are continuing to work on a fix for this issue.
- identified Oct 02, 2019, 01:11 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Oct 02, 2019, 04:11 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 02, 2019, 06:23 PM UTC
This incident has been resolved.
- postmortem Oct 02, 2019, 08:29 PM UTC
Comeet has implemented a fix for Microsoft Office 365 & Outlook calendar invites failing to automatically create calendar events. The cause of this issue was a change in how Office 365 handles calendar invites. We identified the problem and deployed a fix quickly. We are continuing to monitor the results and apologize for any inconvenience this may have caused.