CoinTracker experienced a minor incident on August 25, 2025, lasting 8d 5h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Aug 25, 2025, 03:26 PM UTC
We are aware of an issue where some users are being unexpectedly logged out of the CoinTracker mobile app without warning. Our team is actively investigating the cause. If you are logged out, you can log back in normally. ➡️ Follow updates and add feedback here: https://feedback.cointracker.io/product-feedback/p/unexpected-log-outs-on-mobile-app
- monitoring Aug 28, 2025, 02:51 PM UTC
We’ve released a fix for the unexpected log-out issue on the CoinTracker mobile app and are monitoring results. Please update your app to version 2.3.1 from the App Store. If you continue to experience the issue after updating, please reach out to our Support team so we can assist you. You can continue to share feedback at the link below.
- resolved Sep 02, 2025, 09:07 PM UTC
This issue is now resolved. Please reach out to support if you're still facing unexpected log outs on mobile.