- Detected by Pingoru
- Jan 05, 2026, 09:00 AM UTC
- Resolved
- Jan 06, 2026, 11:27 PM UTC
- Duration
- 1d 14h
Affected: Withdrawals
Timeline · 3 updates
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investigating Jan 05, 2026, 09:00 AM UTC
We are currently experiencing delays processing withdrawals for BDXN, USDT, USDC, ETH, CSPR, SUI, BTC, and other assets. Some withdrawals may remain in a pending state longer than expected. Our team is investigating and working to restore normal processing.
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identified Jan 06, 2026, 01:09 PM UTC
Our team has identified the root cause and is working to restore normal processing as quickly as possible.
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resolved Jan 06, 2026, 11:27 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 17, 2025, 02:07 PM UTC
- Resolved
- Nov 17, 2025, 07:12 PM UTC
- Duration
- 5h 4m
Affected: Deposits
Timeline · 2 updates
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investigating Nov 17, 2025, 02:07 PM UTC
We are investigating an issue causing delays in USDT deposits being credited to balances. Deposits may take longer than usual to appear.
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resolved Nov 17, 2025, 07:12 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 27, 2025, 04:43 PM UTC
- Resolved
- Nov 03, 2025, 06:50 PM UTC
- Duration
- 7d 2h
Affected: Withdrawals
Timeline · 2 updates
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investigating Oct 27, 2025, 04:43 PM UTC
We are currently investigating this issue.
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resolved Nov 03, 2025, 06:50 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 24, 2025, 09:41 PM UTC
- Resolved
- Nov 05, 2025, 08:28 PM UTC
- Duration
- 11d 22h
Affected: WithdrawalsDeposits
Timeline · 2 updates
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investigating Oct 24, 2025, 09:41 PM UTC
Our custodian will undergo scheduled maintenance to support the upcoming Polkadot Asset Hub migration. This migration moves core network functions from the Polkadot Relay Chain to the Asset Hub. Maintenance is scheduled between 7:00 AM and 7:00 PM UTC on November 4, 2025. DOT Deposits and Withdrawals will be temporarily disabled until maintenance is finished.
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resolved Nov 05, 2025, 08:28 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 23, 2025, 03:51 PM UTC
- Resolved
- Nov 03, 2025, 08:16 PM UTC
- Duration
- 11d 4h
Affected: WithdrawalsDeposits
Timeline · 2 updates
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investigating Oct 23, 2025, 03:51 PM UTC
Deposits and Withdrawals may be disrupted for certain assets: AXL, wAXL, CYBER, NEON, and ROSE.
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resolved Nov 03, 2025, 08:16 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 21, 2025, 11:34 AM UTC
- Resolved
- Oct 21, 2025, 12:44 PM UTC
- Duration
- 1h 9m
Affected: WithdrawalsDeposits
Timeline · 2 updates
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investigating Oct 21, 2025, 11:34 AM UTC
Affected assets include, but are not limited to, USDT, USDC, SOL and ETH. We are monitoring the situation and awaiting updates from our custodian.
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resolved Oct 21, 2025, 12:44 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 20, 2025, 11:54 AM UTC
- Resolved
- Oct 21, 2025, 07:08 AM UTC
- Duration
- 19h 14m
Affected: WithdrawalsDeposits
Timeline · 2 updates
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investigating Oct 20, 2025, 11:54 AM UTC
We’re currently investigating an outage affecting parts of our platform. Some features may be slow or delayed.
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resolved Oct 21, 2025, 07:08 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 06, 2025, 11:21 AM UTC
- Resolved
- Oct 06, 2025, 05:02 PM UTC
- Duration
- 5h 40m
Affected: Withdrawals
Timeline · 2 updates
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investigating Oct 06, 2025, 11:21 AM UTC
We are currently investigating this issue.
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resolved Oct 06, 2025, 05:02 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 04, 2025, 04:52 AM UTC
- Resolved
- Oct 10, 2025, 03:00 AM UTC
- Duration
- 5d 22h
Affected: WithdrawalsDeposits
Timeline · 2 updates
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investigating Oct 04, 2025, 04:52 AM UTC
FIL Deposits, Withdrawals, and Trading are temporarily disabled for unscheduled maintenance. We apologize for any inconvenience.
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resolved Oct 10, 2025, 03:00 AM UTC
Unscheduled maintenance for FIL has been completed. Deposits, Withdrawals, and Trading have all been enabled.
Read the full incident report →
- Detected by Pingoru
- Oct 02, 2025, 04:52 PM UTC
- Resolved
- Dec 02, 2025, 07:03 PM UTC
- Duration
- 61d 2h
Affected: Withdrawals
Timeline · 4 updates
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investigating Oct 02, 2025, 04:52 PM UTC
We are currently investigating this issue.
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investigating Oct 08, 2025, 02:12 PM UTC
NIL withdrawal has been enabled
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investigating Nov 06, 2025, 06:21 PM UTC
STX, CSPR, and SEI withdrawals have been enabled.
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resolved Dec 02, 2025, 07:03 PM UTC
AXL withdrawals will not be re-enabled, as we are migrating all AXL to wAXL.
Read the full incident report →
- Detected by Pingoru
- Sep 09, 2025, 04:40 PM UTC
- Resolved
- Sep 11, 2025, 08:59 AM UTC
- Duration
- 1d 16h
Affected: Deposits
Timeline · 2 updates
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investigating Sep 09, 2025, 04:40 PM UTC
We are currently investigating a syncing issue that is causing PEAQ and MINA deposits to take longer than expected to process.
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resolved Sep 11, 2025, 08:59 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 05, 2025, 06:46 PM UTC
- Resolved
- Sep 17, 2025, 06:48 PM UTC
- Duration
- 12d
Affected: Deposits
Timeline · 2 updates
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investigating Sep 05, 2025, 06:46 PM UTC
SOL, DOT, and ICP deposits have been temporarily disabled while we investigate a syncing issue with our custodian.
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resolved Sep 17, 2025, 06:48 PM UTC
The syncing issue is impacting both Deposits and Withdrawals for all three assets. To simplify status updates, we are resolving this deposit status and merging it with the active withdrawal status. Please note that the issue is still ongoing.
Read the full incident report →
- Detected by Pingoru
- Sep 03, 2025, 05:48 PM UTC
- Resolved
- Nov 20, 2025, 03:01 PM UTC
- Duration
- 77d 21h
Affected: WithdrawalsDeposits
Timeline · 6 updates
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identified Sep 03, 2025, 05:48 PM UTC
Withdrawals for SOL, DOT, and ICP are temporarily disabled for unscheduled maintenance. We anticipate approximately 48 hours of downtime and will update this message if there are any changes to that timeline.
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identified Sep 09, 2025, 04:37 PM UTC
Maintenance is taking longer than expected due to a new issue being uncovered. We are working to have SOL, DOT, and ICP withdrawals enabled as quickly as possible.
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identified Sep 17, 2025, 06:49 PM UTC
The recently discovered issue is impacting both Deposits and Withdrawals for all three assets. To simplify status updates, we are merging the deposit status with the withdrawal status. Please note that the issue is still ongoing.
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identified Sep 29, 2025, 09:32 AM UTC
SOL deposits and withdrawals are now enabled. Deposit addresses for all SOL wallets have been updated. Confirm your new deposit address before making a deposit.
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identified Oct 02, 2025, 04:50 AM UTC
DOT deposits and withdrawals are now enabled. Deposit addresses for all DOT wallets have been updated. Confirm your new deposit address before making a deposit.
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resolved Nov 20, 2025, 03:01 PM UTC
ICP withdrawals are now enabled.
Read the full incident report →
- Detected by Pingoru
- Aug 14, 2025, 02:24 PM UTC
- Resolved
- Aug 20, 2025, 08:58 AM UTC
- Duration
- 5d 18h
Affected: Withdrawals
Timeline · 2 updates
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investigating Aug 14, 2025, 02:24 PM UTC
We are currently investigating this issue.
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resolved Aug 20, 2025, 08:58 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 30, 2025, 01:44 PM UTC
- Resolved
- Jul 30, 2025, 06:44 PM UTC
- Duration
- 4h 59m
Affected: WithdrawalsDeposits
Timeline · 2 updates
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investigating Jul 30, 2025, 01:44 PM UTC
We are currently investigating the issue.
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resolved Jul 30, 2025, 06:44 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 11, 2025, 02:49 PM UTC
- Resolved
- Jul 29, 2025, 08:49 AM UTC
- Duration
- 17d 17h
Affected: WithdrawalsDeposits
Timeline · 2 updates
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investigating Jul 11, 2025, 02:49 PM UTC
Migrating to the new native CFG token on Ethereum, as part of Centrifuge’s protocol upgrade.
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resolved Jul 29, 2025, 08:49 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 10, 2025, 02:34 PM UTC
- Resolved
- Nov 21, 2025, 07:01 PM UTC
- Duration
- 134d 4h
Affected: WithdrawalsDeposits
Timeline · 2 updates
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investigating Jul 10, 2025, 02:34 PM UTC
The ERC-20 ENJ token has migrated to its native ENJ. We are working closely with our providers to enable support.
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resolved Nov 21, 2025, 07:01 PM UTC
ENJ withdrawals will not reopen. Trading is available until November 30, after which we will convert any remaining ENJ to USDC for you, which you can then withdraw from the platform.
Read the full incident report →
- Detected by Pingoru
- Jul 03, 2025, 09:30 AM UTC
- Resolved
- Jul 11, 2025, 06:09 AM UTC
- Duration
- 7d 20h
Affected: Withdrawals
Timeline · 2 updates
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investigating Jul 03, 2025, 09:30 AM UTC
We are currently investigating this issue.
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resolved Jul 11, 2025, 06:09 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 01, 2025, 09:13 AM UTC
- Resolved
- Jul 25, 2025, 04:09 AM UTC
- Duration
- 23d 18h
Affected: WithdrawalsDeposits
Timeline · 2 updates
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investigating Jul 01, 2025, 09:13 AM UTC
We are currently investigating this issue.
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resolved Jul 25, 2025, 04:09 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 26, 2025, 05:47 PM UTC
- Resolved
- Jun 28, 2025, 01:35 AM UTC
- Duration
- 1d 7h
Affected: Withdrawals
Timeline · 2 updates
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investigating Jun 26, 2025, 05:47 PM UTC
Withdrawals have been disabled while we investigate an issue with the following assets: MASA, CXT, LBTC, ALIGN, PEAQ, WEETH, KING, ETHFI, NIL, WSTETH, USDE, OBOL, FLK, MINA
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resolved Jun 28, 2025, 01:35 AM UTC
The issue has been resolved. Withdrawals for all impacted assets have been enabled.
Read the full incident report →
- Detected by Pingoru
- Jun 26, 2025, 02:00 PM UTC
- Resolved
- Jul 16, 2025, 08:15 AM UTC
- Duration
- 19d 18h
Affected: Withdrawals
Timeline · 2 updates
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investigating Jun 26, 2025, 02:00 PM UTC
We are currently investigating this issue.
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resolved Jul 16, 2025, 08:15 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 16, 2025, 11:03 AM UTC
- Resolved
- Jun 20, 2025, 09:34 PM UTC
- Duration
- 4d 10h
Affected: WithdrawalsDeposits
Timeline · 4 updates
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investigating Jun 16, 2025, 11:03 AM UTC
We are currently investigating this issue.
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investigating Jun 17, 2025, 12:38 PM UTC
We are continuing to investigate this issue.
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investigating Jun 17, 2025, 12:39 PM UTC
We are continuing to investigate this issue.
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resolved Jun 20, 2025, 09:34 PM UTC
This incident has been resolved. PEAQ deposits and withdrawals have been enabled.
Read the full incident report →
- Detected by Pingoru
- Jun 12, 2025, 06:21 PM UTC
- Resolved
- Jun 13, 2025, 05:04 PM UTC
- Duration
- 22h 43m
Affected: Deposits
Timeline · 2 updates
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investigating Jun 12, 2025, 06:21 PM UTC
We are currently investigating this issue.
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resolved Jun 13, 2025, 05:04 PM UTC
This incident has been resolved, and deposits have been enabled for all four assets.
Read the full incident report →
- Detected by Pingoru
- Jun 09, 2025, 03:54 PM UTC
- Resolved
- Jun 17, 2025, 07:46 AM UTC
- Duration
- 7d 15h
Affected: Withdrawals
Timeline · 2 updates
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investigating Jun 09, 2025, 03:54 PM UTC
We are currently investigating the issue.
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resolved Jun 17, 2025, 07:46 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 03, 2025, 07:55 AM UTC
- Resolved
- Jun 03, 2025, 10:16 AM UTC
- Duration
- 2h 21m
Affected: WithdrawalsDeposits
Timeline · 2 updates
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investigating Jun 03, 2025, 07:55 AM UTC
Our custodian is having scheduled maintenance in progress.
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resolved Jun 03, 2025, 10:16 AM UTC
This incident has been resolved.
Read the full incident report →