Coinbase Commerce incident

Polygon block processing falling behind

Major Resolved View vendor source →

Coinbase Commerce experienced a major incident on November 22, 2022 affecting MATIC and ETH-Polygon and 1 more component, lasting 1d 4h. The incident has been resolved; the full update timeline is below.

Started
Nov 22, 2022, 08:56 PM UTC
Resolved
Nov 24, 2022, 01:46 AM UTC
Duration
1d 4h
Detected by Pingoru
Nov 22, 2022, 08:56 PM UTC

Affected components

MATICETH-PolygonUSDC-Polygon

Update timeline

  1. investigating Nov 22, 2022, 08:56 PM UTC

    The Commerce Polygon block processing is experiencing an outage. The merchants receive Polygon payments but the payments are delayed by 5 hours. We're aware of this issue, and we're searching for the cause of it. We are disabling the new Polygon payments while we are investigating the issue. The exiting polygon payments will be processed but will be delayed. Right now, only Coinbase Commerce is impacted. We'll post additional updates as soon as possible.

  2. resolved Nov 24, 2022, 01:46 AM UTC

    The Polygon block processing have caught up. We turned on the Polygon payment options on the checkout screen.