Coinbase Commerce incident

Payments from Coinbase retail accounts unavailable

Minor Resolved View vendor source →

Coinbase Commerce experienced a minor incident on April 21, 2024 affecting API and Checkouts, lasting 57d 16h. The incident has been resolved; the full update timeline is below.

Started
Apr 21, 2024, 11:32 PM UTC
Resolved
Jun 18, 2024, 03:57 PM UTC
Duration
57d 16h
Detected by Pingoru
Apr 21, 2024, 11:32 PM UTC

Affected components

APICheckouts

Update timeline

  1. investigating Apr 21, 2024, 11:32 PM UTC

    Payments originating from Coinbase retail accounts are unavailable at this time. Our team is investigating and will provide an update shortly. Customers can continue to process payments through their Coinbase wallet or other self custodial wallets.

  2. identified Apr 30, 2024, 07:04 PM UTC

    We've identified the root cause and expect a full resolution to take some time. We are committed to restoring full service as swiftly as possible. Customers can continue using self-custodial wallets for payments. We appreciate your patience.

  3. monitoring Jun 02, 2024, 07:20 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 18, 2024, 03:57 PM UTC

    This incident has been resolved.