Cognito incident

Degraded performance on live and sandbox

Minor Resolved View vendor source →

Cognito experienced a minor incident on May 12, 2017, lasting 1h 28m. The incident has been resolved; the full update timeline is below.

Started
May 12, 2017, 06:36 PM UTC
Resolved
May 12, 2017, 08:04 PM UTC
Duration
1h 28m
Detected by Pingoru
May 12, 2017, 06:36 PM UTC

Update timeline

  1. investigating May 12, 2017, 06:36 PM UTC

    We are investigating intermittent 503 responses on both our sandbox and live server. Most requests are still getting through.

  2. resolved May 12, 2017, 08:04 PM UTC

    Heroku have confirmed that the issues were caused by an upgrade to their routing system and they have been resolved.