Cognito incident
Subset of verifications have are responding slowly
Cognito experienced a minor incident on June 21, 2019 affecting API, lasting 1h 1m. The incident has been resolved; the full update timeline is below.
Affected components
API
Update timeline
- investigating Jun 21, 2019, 02:51 AM UTC
A small subset of our data is responding slowly and we are working to resolve the situation.
- monitoring Jun 21, 2019, 03:08 AM UTC
The part of our data provider infrastructure, applicable to a subset of our customers, that was responsible for slow or failing requests appears to have recovered. We are actively monitoring the situation and looking further into the triggering event. For customers that were experiencing failed requests, those should now be resuming successfully.
- resolved Jun 21, 2019, 03:52 AM UTC
All components have been stable since the monitoring phase and are continuing to operate normally.