Cognito incident

Reduced match rate on date of birth

Minor Resolved View vendor source →

Cognito experienced a minor incident on July 2, 2019 affecting API, lasting 3h 13m. The incident has been resolved; the full update timeline is below.

Started
Jul 02, 2019, 08:20 PM UTC
Resolved
Jul 02, 2019, 11:33 PM UTC
Duration
3h 13m
Detected by Pingoru
Jul 02, 2019, 08:20 PM UTC

Affected components

API

Update timeline

  1. investigating Jul 02, 2019, 08:20 PM UTC

    We are investigating an issue with reduced match rate on date of birth and SSN.

  2. identified Jul 02, 2019, 08:46 PM UTC

    We are in touch with data providers to rectify the issue and have put a temporary fix in place that may result in marginally lower hit rates. We will update this incident as we near a resolution.

  3. monitoring Jul 02, 2019, 09:32 PM UTC

    We have worked with our data providers to address the issue. We are monitoring for regressions, but match quality appears to have returned to normal.

  4. resolved Jul 02, 2019, 11:33 PM UTC

    This issue has been resolved.