Cognito incident

Identity search intermittence

Major Resolved View vendor source →

Cognito experienced a major incident on November 26, 2019 affecting API, lasting 39m. The incident has been resolved; the full update timeline is below.

Started
Nov 26, 2019, 07:23 PM UTC
Resolved
Nov 26, 2019, 08:02 PM UTC
Duration
39m
Detected by Pingoru
Nov 26, 2019, 07:23 PM UTC

Affected components

API

Update timeline

  1. investigating Nov 26, 2019, 07:23 PM UTC

    We're investigating issues with a data provider that is causing requests to fail. Initiating fallback procedures, service should be restored momentarily.

  2. identified Nov 26, 2019, 07:28 PM UTC

    Fallback procedures have been completed successfully and systems should be nominal. We are working with the upstream data provider to determine the cause of the issue.

  3. resolved Nov 26, 2019, 08:02 PM UTC

    We have restored redundancy and all systems are go! We apologize for the inconvenience. Please let us know if you continue to encounter any issues.