Cognito incident

Degraded search performance

Minor Resolved View vendor source →

Cognito experienced a minor incident on May 9, 2020 affecting API, lasting 1h 22m. The incident has been resolved; the full update timeline is below.

Started
May 09, 2020, 02:08 PM UTC
Resolved
May 09, 2020, 03:30 PM UTC
Duration
1h 22m
Detected by Pingoru
May 09, 2020, 02:08 PM UTC

Affected components

API

Update timeline

  1. identified May 09, 2020, 02:08 PM UTC

    Identity search performance is currently degraded due to an upstream provider outage. We have failed over to secondaries while we work with the provider to restore full service.

  2. resolved May 09, 2020, 03:30 PM UTC

    The upstream provider has deployed a fix and services have been restored to normal.