Cognito incident

Elevated error rate of ID documents in Flow

Minor Resolved View vendor source →

Cognito experienced a minor incident on January 1, 2022 affecting Flow, lasting 5h 48m. The incident has been resolved; the full update timeline is below.

Started
Jan 01, 2022, 06:06 AM UTC
Resolved
Jan 01, 2022, 11:54 AM UTC
Duration
5h 48m
Detected by Pingoru
Jan 01, 2022, 06:06 AM UTC

Affected components

Flow

Update timeline

  1. identified Jan 01, 2022, 06:06 AM UTC

    ID document processing has an increased error rate. The issue has been found and a workaround is in progress. Any ID documents that cannot be processed are still stored in your account and can be overridden at any time, and users are able to complete all steps in their session. This does not affect Lightning, Liveness, or the Risk Engine.

  2. identified Jan 01, 2022, 09:20 AM UTC

    A fix for the underlying issue is still in progress.

  3. resolved Jan 01, 2022, 11:54 AM UTC

    Error rates have resolved after a fix was implemented. We apologize for the disruption. As a followup to this event, we will be adding additional redundancy to all affected systems.