Cognito experienced a minor incident on May 25, 2018 affecting API and Dashboard, lasting 1h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 25, 2018, 09:40 PM UTC
We are investigating increased instances of errors occurring when creating identity searches and delayed queues.
- identified May 25, 2018, 09:46 PM UTC
Automated routine maintenance by Heroku on a Redis instance is causing unexpected errors. We are working with Heroku engineers to remedy the situation as quickly as possible.
- identified May 25, 2018, 09:59 PM UTC
We are continuing to work with Heroku engineers to remedy the issue.
- monitoring May 25, 2018, 10:04 PM UTC
Searches have returned to normal and we are monitoring to ensure that everything is stable.
- resolved May 25, 2018, 11:22 PM UTC
Systems have remained stable for over an hour. We apologize for this inconvenience and we will work with Heroku to ensure that it does not happen again.