Cognito Outage History

Cognito is up right now

Cognito had 1 outage in the last 2 years — averaging 0 incidents per month.

There was 1 Cognito outage since May 29, 2024. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.cognitohq.com

Minor May 29, 2024

Increased errors on /identity_searches endpoint

Detected by Pingoru
May 29, 2024, 05:01 PM UTC
Resolved
May 21, 2024, 06:30 PM UTC
Duration
Timeline · 1 update
  1. resolved May 29, 2024, 05:01 PM UTC

    On May 21, 2024 beginning at 11:20 AM PDT until 2:12 PM, 80% of calls to Cognito's /identity_searches endpoint were erroneously returning an empty set of results in the "identity_records" field. The error was due to a code change that introduced a race condition, which caused the endpoint to return a response before the results were available. Once we identified the issue the code change was reversed and normal operation was restored within 10 minutes.

Read the full incident report →