Cognito Forms experienced a major incident on October 29, 2018 affecting Email, lasting 2h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Email
Update timeline
- investigating Oct 29, 2018, 05:12 PM UTC
We are actively investigating an outage affecting email deliverability for a number of Cognito Forms customers. Normal services will resume as quickly as possible; we apologize for any inconvenience this may cause.
- identified Oct 29, 2018, 05:51 PM UTC
One of our email providers, Mandrill, is currently resolving connection issues that may be affecting email deliverability for some Cognito Forms customers. We will continue to monitor email services and provide updates here.
- resolved Oct 29, 2018, 07:54 PM UTC
Email services are back to normal for all Cognito Forms users. We apologize for any inconvenience.