Cognito Forms experienced a minor incident on February 5, 2019 affecting Email, lasting 23h 58m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 05, 2019, 02:07 PM UTC
We are actively investigating an email delay affecting a number of customers. Normal services will resume as quickly as possible; we apologize for any inconvenience this may cause.
- identified Feb 05, 2019, 07:53 PM UTC
One of our email providers is having a major outage. Because of this, it’s possible that some of our customers’ automated emails may be delayed. We’re currently testing solutions to quickly minimize and eliminate any impact to Cognito Forms customers.
- monitoring Feb 05, 2019, 09:41 PM UTC
Our email solution is in place and automated emails should be flowing as usual. If you experience any email delays or outages, please let us know. https://www.cognitoforms.com/support
- resolved Feb 06, 2019, 02:06 PM UTC
Email delivery should be now back to normal for all users. Thank you for your patience!