Cognito Forms experienced a major incident on August 19, 2019 affecting Website and Forms, lasting 1h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Website and Forms
Update timeline
- identified Aug 19, 2019, 09:57 PM UTC
We have identified an issue affecting some customers that use Stripe for payment on their forms. This issue would cause some payments to return an error 'Card is invalid'. Our developers are currently deploying a hotfix to address this problem.
- resolved Aug 19, 2019, 11:25 PM UTC
We have released a hotfix to address issues with some payments returning a 'Card is invalid' error message when a form is connected to Stripe for payment. We apologize for any inconvenience.