Cognito Forms experienced a major incident on September 17, 2019 affecting Email, lasting 19h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Email
Update timeline
- investigating Sep 17, 2019, 04:37 PM UTC
We are actively investigating a service outage affecting a number of customers and their forms. Normal services will resume as quickly as possible; we apologize for any inconvenience this may cause.
- monitoring Sep 17, 2019, 07:08 PM UTC
We are still actively investigating the cause of the service outage, but emails should now be sending out correctly. You might see an email delay while we continue to work on this service outage.
- resolved Sep 18, 2019, 12:10 PM UTC
We have identified and resolved the issue affecting email deliverability, and services should be now back to normal for all users. Thank you for your patience!