Cognito Forms experienced a major incident on December 8, 2019 affecting Email, lasting 43m. The incident has been resolved; the full update timeline is below.
Affected components
Email
Update timeline
- investigating Dec 08, 2019, 01:12 PM UTC
We are actively investigating an outage affecting email deliverability for some Cognito Forms customers. Normal services will resume as quickly as possible; we apologize for any inconvenience this may cause.
- monitoring Dec 08, 2019, 01:28 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 08, 2019, 01:56 PM UTC
We have identified and resolved the issue affecting email deliverability, and services should be now back to normal for all users. Thank you for your patience!