Cognito Forms experienced a notice incident on August 29, 2020 affecting Website and Forms, lasting 54m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 29, 2020, 11:45 AM UTC
We are actively investigating a service outage that can affecting a number of customers. Normal services will resume as quickly as possible; we apologize for any inconvenience this may cause.
- identified Aug 29, 2020, 12:04 PM UTC
The issue has been identified and we have implemented a fix.
- resolved Aug 29, 2020, 12:39 PM UTC
This issue has been resolved and you should be able to access Cognito Form's website normally. This issue prevented users from logging into Cognito Forms accounts. Public and embedded forms, however, continued to be accessible during this period. We apologize for the disruption and have already begun putting steps in places to help ensure this does not recur in the future.