Cognito Forms incident

Email attachments not being sent.

Major Resolved View vendor source →

Cognito Forms experienced a major incident on September 10, 2020 affecting Email and Website and Forms, lasting 3h 58m. The incident has been resolved; the full update timeline is below.

Started
Sep 10, 2020, 01:10 PM UTC
Resolved
Sep 10, 2020, 05:08 PM UTC
Duration
3h 58m
Detected by Pingoru
Sep 10, 2020, 01:10 PM UTC

Affected components

EmailWebsite and Forms

Update timeline

  1. identified Sep 10, 2020, 01:10 PM UTC

    We have identified an issue where uploaded files are not being sent as attachments via email notifications or through Microsoft PowerAutomate flows. We are working on resolving this issue as soon as possible.

  2. resolved Sep 10, 2020, 05:08 PM UTC

    This incident has been resolved. File attachments for email notifications and PowerAutomate should now be coming through. Thanks for your patience. We apologize for any inconvenience this has caused.