Cognito Forms experienced a major incident on January 4, 2023 affecting Email, lasting 4h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Email
Update timeline
- identified Jan 04, 2023, 10:26 PM UTC
We've identified a delivery delay affecting our customer's email notifications. Normal services will resume as quickly as possible; we apologize for any inconvenience this may cause.
- identified Jan 05, 2023, 01:03 AM UTC
Our email service provider is continuing to work on this issue. Normal services will resume as quickly as possible. Thanks for your patience.
- monitoring Jan 05, 2023, 02:13 AM UTC
Delayed emails are now being delivered. We will continue to monitor the situation.
- resolved Jan 05, 2023, 02:28 AM UTC
The issue affecting email deliverability has been resolved, and services should be now back to normal for all users. Thank you for your patience!