Cognito Forms experienced a major incident on June 14, 2023 affecting Email, lasting 4h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Email
Update timeline
- identified Jun 14, 2023, 05:20 PM UTC
Our engineers identified an issue with emails not sending for a short time today. The approximate timeframe is from 10:42am to 11:28 am EDT (14:42 - 15:28 UTC). The outage has been resolved and emails sent after 11:28 am are sending normally. Our engineers are working to requeue the emails that didn't send during this timeframe. We will keep you updated.
- identified Jun 14, 2023, 07:32 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jun 14, 2023, 09:10 PM UTC
Thanks for your patience. Email notifications that were not initially sent during the outage time frame have now been sent.
- resolved Jun 14, 2023, 09:36 PM UTC
This incident has been resolved.